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Shipping and Return Info

 

CLICK HERE FOR  RETURN FORM

ALL RETURNS MUST HAVE THIS RETURN FORM.

WE CANNOT PROCESS A RETURN WITHOUT THIS INFORMATION.

***PLEASE REVIEW RETURN POLICIES BEFORE RETURNING ANY COMPONENTS*** 

SHIP RETURNS TO:

Brian Tooley Racing

Returns Department

2100 Filiatreau Ln

Bardstown, KY 40004

 

 All returns are subject to inspection. Returned items must be in the condition you received them and in the original box and/or packaging, including all paperwork and instructions. If you return a product to Brian Tooley Racing without all parts included in the original package, Brian Tooley Racing retains the right to refuse the refund of the item in question. Brian Tooley Racing is not responsible for any labor charges associated with a defective or improperly installed component. The installer will be liable to inspect and review all components before the installation process. Once your return arrives at our warehouse, please allow 2-3 business days for proper inspection, processing, and refunds to be issued. Please note; we will release your funds as soon as the return process is completed, but your financial institution can hold funds for 1-5 business days after we release them. 

RETURN POLICIES

Specific policies concerning in stock, drop ship, and special-order items are outlined below.

Please note, any custom order components are not eligible for returns.

 

Return & Exchange Policy: IN STOCK ITEMS

 If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else, for up to 90 days from the purchase date. Following are the specific time periods of our return and exchange policy:

Up to 30 days from the purchase date

o Full refund or exchange

Between 31-60 days from the purchase date
o Full refund or exchange less 10% restocking fee

Between 61-90 days from the purchase date
o Full refund or exchange less 20% restocking fee

 

Return & Exchange Policy: DROP SHIP ITEMS

Up to 90 days from the purchase date

o 20% Restocking Fee on all drop ship items that are not a normally stocked piece.

 

ITEMS NOT ELIGIBLE FOR RETURNS:

*Open-box electrical & special-order/custom-order components are not eligible for returns.*

 

REDIRECTING YOUR SHIPMENT AFTER THE ORDER IS PLACED:

If a customer needs to redirect a package that hasn’t yet been delivered and is eligible to be redirected per the shipper’s requirements, we will redirect the shipment per your instructions and change the delivery to your updated desired address. There will be a $15 charge for this service each time it is performed. Only if the package is rerouted will you be charged this additional fee.

 

Please call Customer Service at 1-888-959-8865 with any questions.

IN STOCK SHIPPING INFORMATION:

Brian Tooley Racing strives for same day shipment processing for all IN STOCK orders placed before 5:00 EST.

Due to seasonal volume changes, there will be some orders that wont ship the same day.

If you have a specific concern about an order you want to place, contact our sales team at 888-959-8865

DROP SHIP COMPONENTS SHIPPING INFORMATION:

Drop ship products are subject to their respective vendors shipping and fulfillment policies. 

Unfortunately, we are at the mercy of their respective process to complete these orders and can only offer a guideline of expectations for ship time.

If you have a specific concern about an order you want to place, contact our sales team at 888-959-8865

SPECIAL ORDER COMPONENTS SHIPPING INFORMATION:

All special order item ship times will vary. It is best to discuss this with a sales professional if you are in immediate need of a special order component.

 

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